Last March, a 2021 Volkswagen Tiguan came into our service bay after its owner hit a particularly aggressive pothole on University Avenue near the WVU Coliseum during the evening commute. The impact felt significant but the car seemed to drive normally afterward, so she waited six weeks before bringing it in. By that point the…
A Volkswagen Passat owner came into our service bay last July after experiencing a soft, spongy brake pedal during his commute on US-119 southbound toward Grafton. The pedal had felt progressively less firm over several weeks of summer driving but he had attributed the change to the heat rather than investigating it. When our technician…
A Volkswagen Atlas owner came into our service bay the Monday after a WVU home game weekend after his vehicle had overheated in the stop-and-go traffic on Monongalia Avenue approaching the stadium parking areas. He had been idling in game day traffic for nearly two hours with the air conditioning running at full capacity and…
A Volkswagen Golf owner came into our service bay on a Tuesday morning after her oil life monitor had dropped below 10 percent during her WVU campus commute and she had been unable to find a service appointment window that fit her teaching schedule for the preceding three weeks. She had been monitoring the monitor…
A Volkswagen Tiguan owner called our service department last month after realizing her oil change was three months overdue. She worked full-time at WVU Medicine’s administrative offices on Medical Center Drive and managed two children’s school schedules, and every time she had mentally scheduled a service visit something more urgent had displaced it. She used…
A Volkswagen Golf owner came into our service bay last October after his battery died in the WVU Evansdale campus parking lot on a Monday morning before a midterm exam. He had noticed the engine cranking slightly slower than normal for two weeks but had attributed it to the cold weather and deferred the concern…
A Volkswagen Passat owner came into our service bay last month after his temperature gauge had been running higher than normal on his daily commute on I-79 between Morgantown and Fairmont. He had topped off his coolant reservoir six months earlier with a universal pink coolant from an auto parts store on University Avenue, assuming…
A Volkswagen Jetta owner came into our service bay last month after hitting a particularly aggressive pothole on Beechurst Avenue near the WVU campus during the height of Morgantown’s spring road deterioration season. She had felt a significant impact but the car seemed to drive normally afterward, so she continued her commute on US-19 without…
A Volkswagen ID. Buzz owner came into our service bay last month after an anxiety-inducing experience on US-33 east of Morgantown heading toward Elkins. He had left with a full charge and no navigation-planned charging stop, underestimating how significantly the sustained 8 to 10 percent grades through the Monongahela National Forest approaches would draw down…
A Volkswagen Tiguan owner came into our service bay last month after a frightening experience descending the Morgantown hill on I-79 southbound toward Fairmont. She had pressed the brake pedal firmly and felt it go soft beneath her foot, requiring significantly more pressure than usual to slow the vehicle. She had been driving on pads…
