Dana had been waiting months for her 2026 Tiguan to arrive at the dealership. She picked it up on a Tuesday, drove it home through Morgantown traffic, and immediately loved the way it pulled out of intersections on Grafton Road. But by spring, after a winter of short cold-weather trips around the WV University campus…
Last month, a 2026 Golf R came in from Cheat Lake after its owner had noticed a subtle change in exhaust tone and a slight reduction in the characteristic Akrapovič crackle on overrun that had been present since delivery four months earlier. He had assumed the change was normal break-in variation and kept driving his…
Last month, a Volkswagen Jetta came in from Westover after its owner had noticed a subtle roughness at idle and a hesitation on acceleration that had been developing for several months. He had attributed the roughness to a fuel quality issue and had been running premium gasoline through the tank hoping it would resolve on…
Last month, a 2025 ID.4 came in from Cheat Lake after its owner had noticed a gradual reduction in displayed range over the winter months that hadn’t recovered as temperatures warmed in March. She had assumed the range reduction was purely temperature-related and would self-correct with spring weather. After five months without a tire rotation,…
Last month, a Passat owner came in from Sabraton after his check engine light had been on for six weeks. He had been meaning to schedule an appointment since January but kept pushing it back, first for a work deadline, then for a family commitment, then simply because the car seemed to be driving fine….
Last month, two identical 2015 VW Jettas arrived at our Mary Jane Wood Circle service center on the same day—one with 185,000 miles running perfectly, the other with 78,000 miles requiring a complete engine replacement. The high-mileage Jetta had meticulous maintenance records showing synthetic oil changes every 8,000 miles, proper coolant service, carbon cleaning at…
Last April, a 2022 Tiguan arrived at our Mary Jane Wood Circle service center after the owner experienced complete brake failure during a spring rainstorm on I-79. They’d never serviced the brake fluid in three years, allowing moisture contamination to accumulate. During hard braking on the rain-soaked interstate, the contaminated fluid boiled, creating vapor pockets…
Last month, a 2022 Taos arrived at our Mary Jane Wood Circle service center with transmission failure at 38,000 miles, still under the 60,000-mile powertrain warranty. The owner had been getting oil changes at a quick-lube shop that used incorrect oil viscosity and skipped filter replacements to save time. Volkswagen of America denied the warranty…
Three weeks ago, a 2021 Jetta pulled into our Mary Jane Wood Circle service bay averaging 28 MPG when it should have been getting 35. The owner had stretched oil changes to 12,000 miles to “save money” and hadn’t replaced the air filter in 40,000 miles. After catching up on deferred maintenance, the fuel economy…
Two weeks ago, a 2020 Volkswagen Jetta came in after the owner experienced complete brake failure on a snowy morning commute down Cheat Road. She had ignored a soft brake pedal for three days, assuming it was just the icy conditions affecting her braking. The inspection revealed moisture had contaminated her brake fluid through a…
