A Volkswagen Atlas owner came into our service bay the Monday after a WVU home game weekend after his vehicle had overheated in the stop-and-go traffic on Monongalia Avenue approaching the stadium parking areas. He had been idling in game day traffic for nearly two hours with the air conditioning running at full capacity and…
A Volkswagen Tiguan owner called our service department last month after realizing her oil change was three months overdue. She worked full-time at WVU Medicine’s administrative offices on Medical Center Drive and managed two children’s school schedules, and every time she had mentally scheduled a service visit something more urgent had displaced it. She used…
A Volkswagen Golf owner came into our service bay last October after his battery died in the WVU Evansdale campus parking lot on a Monday morning before a midterm exam. He had noticed the engine cranking slightly slower than normal for two weeks but had attributed it to the cold weather and deferred the concern…
A Volkswagen ID. Buzz owner came into our service bay last month after an anxiety-inducing experience on US-33 east of Morgantown heading toward Elkins. He had left with a full charge and no navigation-planned charging stop, underestimating how significantly the sustained 8 to 10 percent grades through the Monongahela National Forest approaches would draw down…
A Volkswagen Tiguan owner came into our service bay last month after a frightening experience descending the Morgantown hill on I-79 southbound toward Fairmont. She had pressed the brake pedal firmly and felt it go soft beneath her foot, requiring significantly more pressure than usual to slow the vehicle. She had been driving on pads…
Dana had been waiting months for her 2026 Tiguan to arrive at the dealership. She picked it up on a Tuesday, drove it home through Morgantown traffic, and immediately loved the way it pulled out of intersections on Grafton Road. But by spring, after a winter of short cold-weather trips around the WV University campus…
Last month, a Volkswagen Golf GTI came in from Elkins after its owner had noticed a gradual reduction in the confident pull he remembered from his first year of ownership on the grades of US-219 between Elkins and Morgantown. He had attributed the power reduction to normal engine aging and hadn’t connected it to a…
Last month, a 2026 Golf R came in from Cheat Lake after its owner had noticed a subtle change in exhaust tone and a slight reduction in the characteristic Akrapovič crackle on overrun that had been present since delivery four months earlier. He had assumed the change was normal break-in variation and kept driving his…
Last month, a Volkswagen Jetta came in from Westover after its owner had noticed a subtle roughness at idle and a hesitation on acceleration that had been developing for several months. He had attributed the roughness to a fuel quality issue and had been running premium gasoline through the tank hoping it would resolve on…
Last month, a 2025 ID.4 came in from Cheat Lake after its owner had noticed a gradual reduction in displayed range over the winter months that hadn’t recovered as temperatures warmed in March. She had assumed the range reduction was purely temperature-related and would self-correct with spring weather. After five months without a tire rotation,…
