Last month, a Passat owner came in from Sabraton after his check engine light had been on for six weeks. He had been meaning to schedule an appointment since January but kept pushing it back, first for a work deadline, then for a family commitment, then simply because the car seemed to be driving fine….
Last month, a Jetta owner came in from Star City after her VW app flagged an amber warning in her Digital Health Report that she had been dismissing for three weeks. She assumed it was a minor sensor glitch and kept driving her normal route along WV-7 and through downtown Morgantown. After another 2,200 miles,…
Last month, a customer took delivery of their brand-new 2025 Volkswagen Tiguan at our Mary Jane Wood Circle location, excited about the updated model’s new features and technology. During the delivery appointment, they asked an important question: “What do I actually need to do to keep this running great for the next 10 years?” The…
Last month, two identical 2015 VW Jettas arrived at our Mary Jane Wood Circle service center on the same day—one with 185,000 miles running perfectly, the other with 78,000 miles requiring a complete engine replacement. The high-mileage Jetta had meticulous maintenance records showing synthetic oil changes every 8,000 miles, proper coolant service, carbon cleaning at…
Last spring, a Morgantown family traded their well-maintained Tiguan for a new Atlas to accommodate three children, assuming maintenance costs would be similar since both are Volkswagen SUVs. After a year of Atlas ownership, they were surprised to discover their annual maintenance expenses had increased by approximately 40%. The Atlas’s larger brakes required more expensive…
Three weeks ago, a 2023 Volkswagen Tiguan arrived at our Mary Jane Wood Circle service center with premature tire wear after the owner left winter tires on through an entire West Virginia summer. The aggressive tread pattern and soft rubber compound designed for snow had worn down 50% faster than all-season tires would have, requiring…
Last April, a 2022 Tiguan arrived at our Mary Jane Wood Circle service center after the owner experienced complete brake failure during a spring rainstorm on I-79. They’d never serviced the brake fluid in three years, allowing moisture contamination to accumulate. During hard braking on the rain-soaked interstate, the contaminated fluid boiled, creating vapor pockets…
Last month, a 2022 Taos arrived at our Mary Jane Wood Circle service center with transmission failure at 38,000 miles, still under the 60,000-mile powertrain warranty. The owner had been getting oil changes at a quick-lube shop that used incorrect oil viscosity and skipped filter replacements to save time. Volkswagen of America denied the warranty…
Three weeks ago, a 2021 Jetta pulled into our Mary Jane Wood Circle service bay averaging 28 MPG when it should have been getting 35. The owner had stretched oil changes to 12,000 miles to “save money” and hadn’t replaced the air filter in 40,000 miles. After catching up on deferred maintenance, the fuel economy…
Two weeks ago, a 2020 Volkswagen Jetta came in after the owner experienced complete brake failure on a snowy morning commute down Cheat Road. She had ignored a soft brake pedal for three days, assuming it was just the icy conditions affecting her braking. The inspection revealed moisture had contaminated her brake fluid through a…
