A Volkswagen Passat owner came into our service bay last month after his temperature gauge had been running higher than normal on his daily commute on I-79 between Morgantown and Fairmont. He had topped off his coolant reservoir six months earlier with a universal pink coolant from an auto parts store on University Avenue, assuming…
A Volkswagen Jetta owner came into our service bay last month after hitting a particularly aggressive pothole on Beechurst Avenue near the WVU campus during the height of Morgantown’s spring road deterioration season. She had felt a significant impact but the car seemed to drive normally afterward, so she continued her commute on US-19 without…
A Volkswagen ID. Buzz owner came into our service bay last month after an anxiety-inducing experience on US-33 east of Morgantown heading toward Elkins. He had left with a full charge and no navigation-planned charging stop, underestimating how significantly the sustained 8 to 10 percent grades through the Monongahela National Forest approaches would draw down…
A Volkswagen Tiguan owner came into our service bay last month after a frightening experience descending the Morgantown hill on I-79 southbound toward Fairmont. She had pressed the brake pedal firmly and felt it go soft beneath her foot, requiring significantly more pressure than usual to slow the vehicle. She had been driving on pads…
Last month, a Volkswagen Golf GTI came in from Elkins after its owner had noticed a gradual reduction in the confident pull he remembered from his first year of ownership on the grades of US-219 between Elkins and Morgantown. He had attributed the power reduction to normal engine aging and hadn’t connected it to a…
Last month, a Volkswagen Jetta came in from Westover after its owner had noticed a subtle roughness at idle and a hesitation on acceleration that had been developing for several months. He had attributed the roughness to a fuel quality issue and had been running premium gasoline through the tank hoping it would resolve on…
Last month, a 2025 ID.4 came in from Cheat Lake after its owner had noticed a gradual reduction in displayed range over the winter months that hadn’t recovered as temperatures warmed in March. She had assumed the range reduction was purely temperature-related and would self-correct with spring weather. After five months without a tire rotation,…
Last month, a Passat owner came in from Sabraton after his check engine light had been on for six weeks. He had been meaning to schedule an appointment since January but kept pushing it back, first for a work deadline, then for a family commitment, then simply because the car seemed to be driving fine….
Last month, a Jetta owner came in from Star City after her VW app flagged an amber warning in her Digital Health Report that she had been dismissing for three weeks. She assumed it was a minor sensor glitch and kept driving her normal route along WV-7 and through downtown Morgantown. After another 2,200 miles,…
Last month, a customer took delivery of their brand-new 2025 Volkswagen Tiguan at our Mary Jane Wood Circle location, excited about the updated model’s new features and technology. During the delivery appointment, they asked an important question: “What do I actually need to do to keep this running great for the next 10 years?” The…
